If you are ever unhappy with a Northvane Technologies product or service, please contact our support team. We aim to make things right.

Readinote subscriptions

Annual subscriptions: If you cancel before the year ends, billing stops going forward. Your account stays accessible until the paid period ends. After that, the account is inaccessible but data is retained for 60 days so you can migrate, export, or set up forwarding. After 60 days, data is permanently deleted except for credentials, backup email, 2FA, and any forwarding config (kept in case you reopen or keep forwarding). You can request full deletion sooner, which also stops forwarding. See our Cancellation Policy for more on timing.

Examples of refunds we may grant:

• You stopped using the service early, forgot to cancel, and were auto-renewed. If you do not need extra time or forwarding, we can refund the last payment.
• You completed migration well before period end and do not need forwarding; we can prorate remaining full months.

Other subscriptions and accounts

Monthly or per-user plans: change happens. If you were charged for a month you meant to cancel, or forgot to remove a user, we can refund recent charges. If you tried the service for a short time and it was not a fit, you can have your money back.

Examples of refunds or credits:

• Charged for the next month unintentionally—we will refund that charge.
• Forgot to cancel for a couple months and did not use it—we can refund those months.
• Tried it for a couple months and unhappy—you can have your money back.
• If you rarely used it over a longer stretch, we may provide a partial refund based on usage.
• Upgraded but did not really use the extra features/storage—we may apply a prorated credit toward future months.

Questions about refunds? Contact Support at readinote.com.